Posted: 16 apr 2018

Deadline: 31 maj 2018

Location: Baltimore, Maryland

The Accounts Receivable Specialist is primarily responsible for the daily collection of Emerging Markets and Mexico accounts receivable outstanding with the goal to reduce the number of day’s delinquent month-over-month. The Collection Specialist provides professional customer service and communication to assist with all customer needs.  The Collection Specialist keeps current on the assigned customer base and provides immediate information to the Accounts Receivable Manager regarding any collection issues.  The specialist will process cash applications and reconcile end of day credit card transactions.The Accounting Specialist, is responsible for managing the operating funds of the owned & operated which includes daily recording, reconciliation and analysis of sales for both US and Canada operations. The Retail Specialist interprets sales data which includes cash, credit card and gift card transactions, identifies notable trends, suggests improvements for negative trends and communicates these findings to management. The Retail Specialist is a key participant in new retail initiatives and projects including expansion of owned & operated stores, ensuring appropriate system and procedure setup and documentation.

Essential Functions:
- Collect, on a daily basis, outstanding accounts receivable by way of phone, email and/or fax for net termed billings and credit card or COD shipments shipped without payment. 
- Process cash applications and reconcile credit card transactions.
- Daily recording, reconciliation and analysis of sales for own & operated stores
- Answer incoming internal and external phone calls.
- Assist Customer Service and Sales Support with customer account activity.
- Provide analysis of delinquency and communicate effectively to customer to ensure customer’s prompt payment processing. Understand when necessary to escalate to Sales for assistance.  
- Communicate to internal staff the status of pending shipments for release to “prepayment” and “wire transfer” customers. 
- Maintain detailed and timely notes on customer accounts.
- Maintain parent/child account identification and commentary within GP Customer Maintenance.
- Communicate PANDORA policies and procedures effectively through phone and email both internally and externally.

Educational Background: BA/BS 

Experience: 4-6 years or equivalent combination of experience and education accepted

Personal Competencies:
- Detail-oriented and strong organizational skills
- Strong written and verbal communication skills
- Demonstrated proficiency with managing reoccurring work to meet competing (simultaneous) due dates
- Problem-solving skills
- Able to work in a team environment
- Highly reliable and strong sense of accountability
- Self-starter and ability to work independently
- Strong customer service orientation
- Strong analytical skills
- Presentation skills and ability to explain financial information and variances
- Proactive thinking

Computer Skills:
- Extensive knowledge of Excel and other Microsoft Office applications required
- Knowledge of and ability to work in ERP systems preferred
- GP or AX experience a plus

Language Skills: English, Spanish

If you are interested in this position, please send resume to

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,800 points of sale, including more than 2,400 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs around 27,350 people worldwide of whom more than 13,200 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2017, PANDORA’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
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