Director of Omnichannel Business Development and Operations

Created: 04-03-2020

Deadline: 09-03-2020

Category: Digital

Location: Baltimore, Maryland

The Director of Omnichannel Business Development & Operations is responsible for commercial and operational accountability for Pandora’s Omnichannel services and market expansion plans

Essential Functions:

Responsible for scaling our Omnichannel services and their commercial impact

⦁ Scale existing omnichannel propositions in North America, working with global digital development team, North America retail ops to ensure robust processes, ongoing business readiness etc are all in place to support rollout

⦁ Drive customer uptake of click and collect in North America, working with Retail Ops and Marketing to drive messaging to customers and increase uptake

⦁ Adopt and adapt North America approach to successfully enter other markets


Manage and develop Pandora North America’s marketplace partnerships

⦁ Accountable for the commercial performance of Amazon relationship in North America.

⦁ Work with Director Digital Strategy in GO on:

a) Extending Amazon to other markets

b) Extending to other North America marketplaces


Provide in market Digital Operations support for North America

⦁ Act as key point of escalation for operational issues. Provide the bridge between the North America cluster teams and Global Digital Ops

⦁ Develop and implement “to be” support model for North America post US closedown and migration to hub-site


Something About You:

⦁ 5-8 years of solid experience working in eCommerce

⦁ 3-5 years leadership experience of Operational teams and functions

⦁ BA/ BS, MBA preferred

⦁ Experience working in a global matrix organisation

⦁ Strong analytical skills

⦁ Strong problem-solving skills

⦁ Excellent communication skills

⦁ Ability to collaborate cross-functionally with key internal stakeholders

⦁ Proficiency with Microsoft Office


Travel Required: 25-30 days annually


If you are interested in this position, please send your resume to

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