eCommerce Web Merchandising Specialist

Created: 09-08-2021

Deadline: 12-09-2021

Category:

Location: Baltimore, Maryland

The Ecommerce Web Merchandising Specialist is primarily responsible for utilizing our core systems including Salesforce Commerce Cloud, CoreMedia Content Management, Content Square and Adobe Analytics to flawlessly execute our online trading strategy and continuously optimize the consumer journey while maximizing revenue on US and Canadian websites.The ideal candidate is a Salesforce Commerce Cloud Business Manager expert with a creative side and solid experience managing catalogs, taxonomy, promotions and campaigns, dynamic merchandising such as Einstein, SEO, sorting and onsite search. In addition, experience working in CoreMeida or similar Content Management tool that manages marketing related collateral including homepage, site banners and landing pages is required. The role also plays a key role in ensuring new features and functionality are fully tested and rolled out working cross-functionally with local and global stakeholders.

Essential Functions:

  • Manage the Salesforce Commerce Cloud Business Manager ecommerce platform, partnering with other site merchandising specialists to execute the day to day website merchandising tasks on both US and CA sites and deliver in a timely manner.
  • Support website merchandising tasks partnering with ecommerce team – including product set up, categorization, promotion and campaign set up based on the commercial calendar with full website replication responsibilities using SFCC Business Manager.
  • Optimize navigation, sorting, refinements and onsite search identifying opportunities utilizing Business Manager, Content Square and Adobe Analytics; drive changes based on consumer behavior and competitive insights.
  • Build and iterate upon global content including homepages, banners and landing pages for both US & Canadian websites following global guidelines while localizing for North American markets.
  • Build and iterate upon global content including homepages, banners and landing pages for both US & Canadian websites following global guidelines while localizing for North American markets.
  • Work closely with Manager, Optimization and Testing to execute and iterate on A/B tests to optimize and personalize the consumer journey.
  • Build and test online promotions and campaigns ensuring a frictionless omni-channel experience for customers.
  • Execute SEO strategies presented by agency partners.
  • Maintain site FAQ and transactional emails utilizing SalesForce Service Cloud
  • Coach the team members on SFCC Business Manager, and share knowledge & key insights, platform releases & functionality with the wider team.
  • Coach the team members on SFCC Business Manager, and share knowledge & key insights, platform releases & functionality with the wider team.
  • Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally.
  • Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally.

 

Something About You:

  • 2 to 4 years’ experience working in Salesforce Commerce Cloud Business Manager
  • 1 to 3 years’ experience working in CoreMedia Content Management tool (or similar)
  • 1 year experience working in Salesforce Service Cloud
  • Familiarity with HTML, CSS and XML
  • Proficient in Content Square, Adobe Analytics or similar
  • Salesforce Commerce Cloud (SFCC) Business Manager experience required
  • CoreMedia Content Mangaement (or similar) experience required
  • JIRA ticketing system experience required
  • Adobe Analytics experience required
  • Content Square experience is preferred
  • Basic HTML, CSS and XML knowledge required
  • Experience in best practices of testing, optimization and drivers of online conversion
  • Experience with SEO, A/B testing and Einstein Dynamic Merchandising is preferred
  • Strong attention to detail and quality of work
  • Must be able to perform well in a deadline-driven, rapidly changing environment
  • Pro-active and results orientated
  • Self-motivated, analytical and structured approach to your tasks
  • Strong verbal, written and PowerPoint presentation skills
  • Quick learner and adapt to a professional and high-performance work environment
  • Be data driven, analyze data quantitatively & qualitatively and use customer research, data and metrics to back up assumptions and identifying opportunities
  • Be data driven, analyze data quantitatively & qualitatively and use customer research, data and metrics to back up assumptions and identifying opportunities

 

Travel Required: less than 10%

 

If you are interested in this position, please send your resume to PandoraUSCareers@pandora.net

 

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