Retail Operations Specialist

Created: 06-05-2021

Deadline: 30-05-2021

Category: Operations

Location: Baltimore, Maryland

Retail Operations Specialist is a critical role on the North America Retail Operations team that’s main purpose is to provide all needed support to the store and field teams in US & Canada, while coordinating with all internal departments.Retail Operations Specialist is a critical role on the North America Retail Operations team that’s main purpose is to provide all needed support to the store and field teams in US & Canada, while coordinating with all internal departments.

Essential Functions:

  • The Retail Operations Specialist must have a strong understanding of the Internal Sales organization and Retail store needs and know how to build effective processes in order to meet those needs. This includes:
  • Develop and maintain professional relationships with corporate office personnel and field teams in order to best understand organizational needs.
  • Developing effective sales tools and communications, processes, and direction through cross functional collaboration with corporate office (NAM Region and CPH), field, management, and external field teams
  • Lead given projects through developing communication structure and managing timelines, keeping all parties updated, holding others accountable for meeting set timelines, and ultimately meeting deadlines in the following areas.
  • Store Workload planning, Store communication, Policy & Procedure, store maintenance & facilities, creation of sales tools & resources, Vendor management, procurement, new store initiatives, special projects, support conferences & meetings.
  • Maintain quality service by following organization standards, developing, and recommending needed improvements as necessary.
  • Travel to corporate shows and meetings as necessary. Conduct quarterly field visits with identified goals
  • Ensure PANDORA Americas Strategic Priorities and Life Values are consistently adhered to and incorporated into daily tasks including: professional relationships, processes, material development, and communications

Something About You:

  • Bachelor’s degree
  • Minimum 3-5 years’ experience in a retail operations role
  • Ability to develop procedures for new processes or initiatives
  • Exceptional interpersonal skills
  • Excellent verbal and written communication skill
  • Retail Business acumen
  • Excellent organizational skills with high attention to detail
  • Ability to multi-task and manage multiple projects at once
  • Self-starter, with ability to work independently
  • Creative, proactive problem solver
  • Must demonstrate outstanding service orientation
  • Ability to set and meet aggressive deadlines and goals
  • Represent PANDORA brand positively, internally and externally
  • Ability to remain calm and competent under pressure
  • Proficient in all Microsoft Office/Outlook.
  • Intermediate to Advanced in Excel: Compounded formulas, pivot tables, links to data feeds

Travel Required: less than 10%

If you are interested in this position, please send your resume to PandoraUSCareers@pandora.net

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