UX Designer

Created: 17-09-2019

Deadline: 31-10-2019

Location: Baltimore, Maryland

This role supports Pandora’s strategic ambition to be industry leading in omnichannel and grow our Global eCommerce business by providing critical in-house UX leadership across our digital technology stack. This role will be part of a dynamic team who are responsible for all of Pandora’s websites globally.

Essential Functions:
• Design for a variety of projects under the guidance of Global Product Management Team
• Create clear web and digital experiences for global, regional, and market level teams
• Support establishing global UX methodology, processes, and tools
• Establish standards and templates for UX artifacts including journey maps, personas, Sketch style libraries, wireframes, and research results
Global Standardization
• Represent the team and the customer point of view in meetings with other teams, like Brand Marketing and regional and market leads
• Ensure we follow industry best practices for eCommerce and standard deviations when it supports our customers and business
• Work closely with both external vendors and internal, cross-functional teams on projects that range from a few weeks to a few months in length
Usability Testing
• Manage research vendors and conduct user research
• Conduct heuristic evaluations, customer journey maps, competitive analyses, and other activities to uncover user needs and behaviors
• Scope level of effort for new feature requests and create wireframes and prototypes that leverage existing styles and design new styles as needed
• Support creating requirements and prioritize requests
• Partner with regional and market leads to understand when there are unique needs of customers in each market 
Educational Background: BA/BS 
Field of Study: Bachelor’s degree in human-computer interaction (HCI) or related field. Design, marketing or business fields considered.
Experience: 3-5 yrs. (Equivalent combination of experience and education accepted.)
Industry: eCommerce or retail. Luxury / lifestyle goods preferred.

Job Specific: 
• Bachelor’s degree and at least three years of work experience 
• At least three years of experience creating highly detailed annotated wireframes, user flows, and process flows for digital experiences 
• In-depth knowledge of web and mobile platforms 
• Familiarity with user interface patterns for web and mobile 
• Experience using tools such as Sketch, Craft, InVision, Axure, and XD for wireframing and presenting your ideas 
• Experience conducting user research from test script creation to analyzing the results and presenting findings with recommendations 
• Experience collaborating with coworkers in different geographic locations and diverse backgrounds 
• Knowledge of the Scrum development process and experience with project estimation highly regarded
Personal Competencies:
• Strong communication skills and the ability to present and sell ideas to various audiences (technical and non-technical) 
• Comfortable negotiating solutions with multiple stakeholders; able to understand and balance perspectives and find common ground between parties across divides
• Background in making design decisions that balance the business requirements and user needs 
• Excited to work in a fast-paced environment. Adaptable and change-resilient, working well in a dynamic fast-paced global environment, accepting new ideas and initiatives and making positive use of opportunities presented. Consistently demonstrates the ability to adapt interpersonal style to suit different people and situations, showing respect and sensitivity towards individual and cultural differences. 
• Highly motivated and self-starter approach to job with a focus on delivering business value. 
• Customer focused attitude, setting high standards for work quality and quantity as measured by value delivered (and promised) to customers
• To be considered, please provide a link to an online portfolio
Computer Skills:
• Experience using tools such as Sketch, Craft, Invision, Axure, and XD
Language Skills:
• Excellent communication skills in written and spoken English, ability to translate technical jargon into plain English for business users
• Other languages spoken is a plus
Travel Required: Some travel may be requested to Copenhagen, London or other global locations

If you are interested in this position, please send your resume to northamericacareers@pandora.net