Retail Standards and Operations Manager

Created: 20-05-2020



Location: Hong Kong

Retail Standards and Operations Manager

About the position:

We are looking for a Retail Standards & Operations Manager to execute of Group Retail Excellence strategies to elevate and enhance the customer experience into the Rest of Asia cluster.  The role is expected to be the brand ambassador whilst ensuring alignment of brand store operation practices and compliance with standards. 


Principal Job Responsibilities:

Retail Excellence:

•  Implement Group Standard Operating Procedures to optimize the customer experience and safeguard the organization from key operational risks

•  Responsible for the effective and timely implementation of all group initiatives

•  Training and Retail Excellence to identify retail development needs and co create relevant material

•  Review data analytics to identify and investigate issues in store, agreeing corrective actions to improved compliance and/ or performance

Best Practice Sharing:

•  Understand industry standards and benchmarks and seek ideas to ensure PANDORA is a market leader in service and standards

•  Ensure all retail communications are shared timely and aligned with Group Communications strategy

•  Actively address markets challenges/feedback to improve store operations and drive commercial metrics

•  Make regular visits to stores to understand key operations and opportunities

Retail trend expert:

• Review market trend and competition at all aspects including sales program, product variety, pricing to design action plan to maintain the brands position

•  Work closely with Global Office and other clusters to make sure RoA is aligned

Strong Influencer:

• Champion a culture of continuous improvement and change

• Partner closely and able to influence market leaders, counterparts, store teams and interdepartmental colleagues

Strong Mentor / Coach:

•Able to coach market’s retail operations teams towards market/cluster targets

•Support markets with regular meetings, market visits, working out action plan with them together with follow through


• Support GO, Retail Operations Director, markets Retail Operations teams with ad-hoc requests to improve store performance.


Other duties assign by the Retail Operations Director


Qualifications & Experience:

  • University Degree with minimum 8 years’ experience in retail, preferably in affordable luxury retail industry

  • Possess strong retail management experience and be able to perfect existing PANDORA retail operation

  • Assist and ensure each owned market had its operations manual created and being updated when necessary

  • Mature, independent and able to work closely with other clusters to share best practices
  • Possess excellent communication skills and able to direct local Retail Operations teams
  • Detail minded and able to spot out opportunities for improvement
  • Organized with clear action plans and schedules, so all markets status are all up-to-date and being follow through
  • Good time management with clear prioritizations and meeting all timelines
  • Fluent in English and Chinese (Cantonese & Mandarin) is a must


We want to become the world’s most loved jewelry brand. Come join us.

Due to the high volume of applications, only shortlisted candidates will be notified. If you are not contacted by us within 6 weeks, please consider your application unsuccessful. Interested parties, please send your latest resume to . All data collected would be used for recruitment purpose only.