Customer Experience Project Specialist - TEMP (12 months)
Location: Copenhagen, Denmark
Are you passionate about customer experience, data capture and project management? And do you want to join an exciting company to support the data driven and customer centric agenda? In our Customer Journey Orchestration Team we are looking for an organised and committed Customer Experience Project Specialist. Sounds interesting? Then read on!
Project management and improving customer experience
Pandora is strengthening the Global Marketing organization in order to become more data driven and customer centric. In the our Customer Journey Orchestration Team we are looking for a passionate individual to drive different projects related to customer experience and data capture across channels and touchpoints as well as carrying out initial pilots of customer journey orchestration. The overall aim for this position is to improve the consumer data foundation and on this basis contribute to creating a new and improved customer experience for the Pandora fans.
Your key accountabilities will be:
- Responsible for project managing projects related to data capture and customer experience in collaboration with internal stakeholders and external vendors
- Responsible for carrying out pilots on customer journey orchestration across channels and touchpoints with internal stakeholders and external vendors
‘Can do’ attitude and project management experience
Personally, you are very organised and you are comfortable working with tight deadlines. Your communication skills are strong, you have a positive ‘can do’ attitude and you are a team player with the ability to collaborate cross functionally – stakeholder management is something you enjoy.
Furthermore, we envision that you have and can demonstrate:
- A degree within Marketing, Project Management, Customer Relationship Management, Customer Experience Management, Customer Journey Orchestration or similar
- Minimum 3 years of solid experience working within Marketing, CRM, CEM and/or Customer Insights
- Proven project management experience is a must-have
- Specific experience with Data Capture projects and Customer Journey Orchestration is a plus
- Experience with project management tools such as Think Cell
- Experience from retail, fashion or FMCG industry, possibly within a global organization
Your new team
Customer Journey Orchestration is a team within Global Marketing that is centered around optimizing customer experience and business value across channels and touchpoints. The goal is to bridge the gaps between channels, touchpoints and systems to support personalization in every interaction that the customer has with Pandora - from the first moment the customer sees a Pandora ad, to the time they talk to Pandora Customer Service. In the team we are currently focusing on the Consumer Data Capture program, cross-channel insights and CRM tactics as well as doing customer journey orchestration pilots across channels and touchpoints.
We are offering a 12 month temporary contract, with a start date in July 2021.
Application deadline: May 30th, 2021
Specialist - Global Career Band 5
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:
Global Talent Acquisition Manager
+39 335 1269559
If you see yourself in the position and would like to become a part of Pandora’s future PLEASE CLICK HERE TO APPLY. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 26,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 19.0 billion (EUR 2.5 billion) in 2020.