Web Merchandising Specialist

Created: 14-01-2021

Deadline:

Category: Digital

Location: Paris, France

We are looking for a new E-commerce team member as a Web Merchandising Specialist to join our super team in our parisian office !

MISSION :

The e-Commerce Content Specialist supports the e-Commerce Director in the management of  the French e-Commerce site and ensure that customers’ orders are delivered on time and customer queries are resolved quickly and efficiently.

 

 

KEY RESPONSABILITIES :

SITE MANAGEMENT

  • Support the e-com Director in dealing with the creation of the single digital platform, dealing with all operative tasks related to the website implementation.
  • In agreement with the e-Commerce Director, responsible for the definition of a complete banner plan reflecting the commercial calendar of the e-Commerce site.
  • Implement multiple version of the website based on personalised segment analysis (products, RFM method, behaviours…) through the CMS and follow the performance of the implementation
  • Ensure good quality reporting in order to improve the NPS by using the tool Medallia
  • Responsible for the local adaptation and on-time delivery of all global digital assets for brand and e-com site to sustain new Collection launches.
  • Responsible for coordinating the graphic agency to adapt global digital assets and to develop local ones for promotions.
  • Provide the global agency partner with all the graphical assets in the proper templates and according to the banner plan calendar
  • Be the contact point with our global agency partner in testing all new pages and promotional mechanisms before the go live (UAT)
  • Support the e-Commerce Director in testing all the new technical functionalities or website enhancements following the Global projects roadmap (Marketplace implementation…)
  • Support the e-Commerce Director in coordinating the Customer Care (briefing document creation during promotion period, solving customer care issues etc…)
  • Responsible for updating the Store Locator with new openings or changes
  • Responsible for daily website check of major functionalities.
  • Responsible of the implementation of the SEO content and strategies
  • Ensure customer orders are dispatched on time, whether through a local DC or local store/office fulfilment process
  • Ensure online inventory is accurate
  • Prevent customer contacts through ensuring useful and accurate
    online FAQ’s
  • Respond to and resolve in-bound customer queries successfully and within agreed service level

ANALYSIS & REPORTING

  • Support the E-commerce Director in producing weekly and monthly performance reports by providing analysis for all the relevant KPIs related to content/personalization/products
  • Together with the E-commerce Director, deal with updates and sharing with WEEU Cluster and the group.

PRODUCT ASSORTMENT MONITORING

  • Ensure a regular monitoring of the status of the assortment on the e-store site, to check alignment to the local masterdata defined by merchandising.

 

 

PROFILE :

  • Good knowledge of Adobe/ Salesforce Marketing Cloud / Monetate / Power BI
  • Advanced Microsoft Excel proficiency.
  • Digital marketing or e-commerce experience
  • Mastery of MS Office (Word, Power Point, Excel).
  • Strong analytical skills and attention to details.
  • Commercially focused in driving sales online and working as a support role within a team.
  • Strong ecommerce experience with good time-management skills.
  • Strong interpersonal skills and ability to communicate.
  • Proactivity and curiosity, can-do attitude.
  • Team-spirit.
  • Expected to meet tight deadlines, need to be cool under pressure.
  • Ability to prioritize and manage time wisely in a fast-paced environment.
  • Passion for work and the product.
  • Critical approach to the creative evaluation of all communication layouts.
  • Great passion for digital and ecommerce
  • Very organized and detail oriented.

English is required and Spanish is a must have.

The ideal candidate has at least 3-5 years of experience in E-commerce and/or Digital business, ideally in retail.

If you want to apply, please click here !