Web Merchandising Specialist

MISSION :

The e-Commerce Content Specialist supports the e-Commerce Director in the management of  the French e-Commerce site and ensure that customers’ orders are delivered on time and customer queries are resolved quickly and efficiently.

KEY RESPONSABILITIES :

SITE MANAGEMENT

• Support the e-com Director in dealing with the creation of the single digital platform, dealing with all operative tasks related to the website implementation.
• In agreement with the e-Commerce Director, responsible for the definition of a complete banner plan reflecting the commercial calendar of the e-Commerce site.
• Implement multiple version of the website based on personalised segment analysis (products, RFM method, behaviours…) through the CMS and follow the performance of the implementation
• Ensure good quality reporting in order to improve the NPS by using the tool Medallia
• Responsible for the local adaptation and on-time delivery of all global digital assets for brand and e-com site to sustain new Collection launches.
• Responsible for coordinating the graphic agency to adapt global digital assets and to develop local ones for promotions.
• Provide the global agency partner with all the graphical assets in the proper templates and according to the banner plan calendar
• Be the contact point with our global agency partner in testing all new pages and promotional mechanisms before the go live (UAT)
• Support the e-Commerce Director in testing all the new technical functionalities or website enhancements following the Global projects roadmap (Marketplace implementation…)
• Support the e-Commerce Director in coordinating the Customer Care (briefing document creation during promotion period, solving customer care issues etc…)
• Responsible for updating the Store Locator with new openings or changes
• Responsible for daily website check of major functionalities.
• Responsible of the implementation of the SEO content and strategies
• Ensure customer orders are dispatched on time, whether through a local DC or local store/office fulfilment process
• Ensure online inventory is accurate
• Prevent customer contacts through ensuring useful and accurate
  online FAQ’s
• Respond to and resolve in-bound customer queries successfully and within agreed service level

ANALYSIS & REPORTING

• Support the E-commerce Director in producing weekly and monthly performance reports by providing analysis for all the relevant KPIs related to content/personalization/products
• Together with the E-commerce Director, deal with updates and sharing with WEEU Cluster and the group.

PRODUCT ASSORTMENT MONITORING

• Ensure a regular monitoring of the status of the assortment on the e-store site, to check alignment to the local masterdata defined by merchandising.

PROFILE :

• Good knowledge of Adobe/ Salesforce Marketing Cloud / Monetate / Power BI
• Advanced Microsoft Excel proficiency.
• Digital marketing or e-commerce experience
• Mastery of MS Office (Word, Power Point, Excel).
• Strong analytical skills and attention to details.

• Commercially focused in driving sales online and working as a support role within a team.
• Strong ecommerce experience with good time-management skills.
• Strong interpersonal skills and ability to communicate.
• Proactivity and curiosity, can-do attitude.
• Team-spirit.
• Expected to meet tight deadlines, need to be cool under pressure.
• Ability to prioritize and manage time wisely in a fast-paced environment.
• Passion for work and the product.
• Critical approach to the creative evaluation of all communication layouts.
• Great passion for digital and ecommerce
• Very organized and detail oriented.

English is required and Spanish is a must have.

The ideal candidate has at least 3-5 years of experience in E-commerce and/or Digital business, ideally in retail.

If you want to apply, please click here !