Vice Store Manager Centro Sicilia - Catania

Created: 07-06-2021

Deadline:

Category:

Location: Catania, Italy

PANDORA IS CURRENTLY SEEKING AN AMBITIOUS AND MOTIVATED VICE- STORE MANAGER FOR OUR STORE IN CATANIA, CC CENTRO SICILIA. THIS IS AN EXCITING OPPORTUNITY TO WORK FOR ONE OF THE WORLDS MOST LOVED JEWELLERY BRANDS.

The Vice Store Manager supports the Store Manager in the efficient management at 360 ° of the store, both in terms of shop activities with particular focus on training on the job both staff employed there.

It also contributes to achieving and exceeding sales targets (quantitative and qualitative, individual and team) and ensures that an excellent customer service is offered in the Store to the consumer.

MISSION

The Vice Store Manager supports the Store Manager in ensuring that the store and all the staff employed therein contribute to celebrate women, giving each consumer the opportunity to live a unique shopping experience in which to choose, within our universe of jewels, the ones best suited for to better express their personality.

Responsibilities of the PANDORA Vice Store Manager:


STORE STAFF:

Supporting the Store Manager (and doing his behalf in its absence):

·      Collaborates to the supervision of the sales personnel activities and, if necessary, manages the scheduling of the sales personnel work shifts, in compliance with the store regulations and priorities.

·   Promotes a high level of motivation among sales staff and it is committed to provide a   peaceful and positive environment for the team.

·   Responsible for new sales employees “on the job” training (even those coming from other Pandora stores) and to the continuous training of the staff, as outlined by Training and Visual Merchandising (product knowledge, selling techniques, visual techniques, LINK , policies and procedures).

·  Ensures that the sales staff has a neat appearance, a role-appropriate behavior and   standing, and that is punctual.

·    Immediately notifies its Manager or the HR department  for every event or relevant behavior in terms of personnel and / or shop management.

STORE MANAGEMENT:

Supporting the Store Manager (and doing his behalf in its absence):

·      Maintains high and consistent levels of customer service standards (Pandora Way of Selling, in-store post sales management and customer service management).

·  Manages the store budget and works to achieve the qualitative and quantitative sales targets.

·   Ensures proper handling of delivered products in the store and in stock (analysis, control, arrangement, orders and re-orders).

·     Partecipates to the in / out flows of goods and materials controlling (timing, quality, quantity and documentation).

·    Partecipates proactively on the good organisation of the store, the state of maintenance and cleanliness of premises, furniture, equipment and materials, as well as the overall image of the store and its staff.

·      Supports the Store Manager in managing the internal inventory.

STORE EQUIPMENT AND FURNITURE:

Supporting the Store Manager (and doing his behalf in its absence):

·  Contributes to the implementation of POS and merchandising campaigns and product placement according to the Pandora guidelines.

· Contributes to the regular renewal of the windows, during campaigns and between campaigns.

CASH & FLOW INVENTORY:
Supporting the Store Manager (and doing his behalf in its absence):

·      Collaborates to the monitoring and managing of the cash flows of the store, and preparation of payments reports in line with the policies and procedures outlined by the Finance Department of Pandora.


·      It collaborates to the store stock and the inventory results.

 

REPORTS

Supporting the Store Manager (and doing his behalf in its absence):

·     Partecipates to the preparation of daily, weekly and monthly reports with the analysis, arguments and necessary actions to achieve the targets of the store.


·     Partecipates to the preparation of any reports, analysis and necessary document, in line with the company guidelines (for example: to do lists, checklists, KPIs files, monthly closings, planning and WF, store expenses, expense reports, etc. ).

 

SELLING:

·     Participates proactively and effectively to sales activities, according to the Pandora Way of Selling.


·     Contributes actively to the achievement of sales performances according to shared goals.


·      Maintains high and consistent level of customer service standards.


· Manages all issues related to the costumer service in a serious, helpful and professional manner, in particular: complaints, returns, individual orders, etc.

 

GENERAL:

·      Keeps private any confidential information, in particular regarding: sensitive data concerning the company, staff and customers.


·      Contributes to corporate assets and brand image protection.


·      Conforms to and supports the Store Manager in making sure that the staff act in compliance with the labor regulations, procedures, rules and internal policies (schedules, time off, holidays, behaviour, etc.) and safety related regulations in the workplace.

 

 

Key qualifications of the PANDORA Store Manager:

·      Good knowledge of the Office suite and familiarity with major informatics/electronics tools.


·      At least Upper secondary school degree.


·      Knowledge of cash transactions.


·      Store opening and closing procedures (also at a tax level) management.


·      Good KPIs (turnover, productivity, stock rotation, etc.) management and monitoring.


·      Good inventory procedures management and supervision.


·      Excellent interpersonal relations management.


·      Excellent service orientation, ability to create a good relationship with the customer and to understand his needs / expectations.


·      Passion for the job and for the product.


·      Ability to work in team, availability, support and respect toward colleagues and managers, with an inclination to take responsibility on the team management.


·      Ability to communicate in an open, transparent and constructive way, and to interact with people at different company levels.


·      Results orientation.


·      Problem-solving.


·      Curious and proactive approach when searching for alternative solutions.


·      Flexibility and adaptability.


·      Organisational skills and time management skills.


·      Inclination to assume a leadership role and ability to be recognized as leader within the team.


·      Good in decision making.

 

If you see yourself in the position and would like to become a part of the PANDORA world please click here to apply.