Retail Operations and Projects Associate, UK & Ireland

Created: 11-06-2021


Category: Administration, Operations

Location: London, England, United Kingdom

We have an exciting opportunity for a new ‘Retail Operations and Projects Associate’ to join the Retail Excellence Team. This role will suit an experienced and highly organised retail operations professional, with strong analytical and technical skills, and who thrives in a dynamic, growing and fast-paced environment. This is a London head office based position and reports into the Retail Standards & Operations Manager.



Responsible for supporting with the project management of new operational initiatives and the improvement of all existing operational processes and reporting whilst driving cost efficiencies across the department

Key Responsibilities Include:

  • Supporting the Retail Standards & Operations Manager to project manage initiatives and implement new systems such as; POS systems, data insights and new reporting processes
  • Supporting the Retail Project Specialist to successfully and efficiently manage the implementation of all group and locally defined projects to deadline and budget. Ensure projects are reviewed post rollout and success measures evaluated
  • Working with the Loss Prevention Specialist and Regional Sales Managers to review and maintain owned & operated inventory processes including back office systems to protect stock accuracy
  • Build partnerships with local and global support functions (marketing, merch, HR, Procurement, Global Retail Excellence and etc) and work to mutual understanding of strategic goals. Explore and execute opportunities and innovations to deliver on global and local strategic goals       
  • Building and maintaining relationships with external suppliers such as; footfall camera maintenance, cash services, consumables providers and other retail analytics platforms
  • Appraise departmental supplier base performance to propose new objectives & strategy. Reviewing existing supplier contracts to drive a cost-focused culture across the department
  • Supporting Regional Sales Managers in designing and implementing store processes to support store compliance in both owned & operated stores and franchisee stores
  • Working across department and business functions on key focuses and share information to the wider business
  • Support with store opening/closing/transitions programme (as appropriate)
  • Demonstrate a proactive mindset and have the ability to plan projects and ensure their completion within a predetermined time frame
  • Ensure information required by key stakeholders is accurate and presented in a timely manner, including a summary, conclusion and recommendation where appropriate
  • Read and analyse available reporting to make data driven suggestions. Identify and explore commercial opportunities using data to help improve business results
  • Supporting the Retail Standards and Operations Manager and the Sales Director in the general day to day operations supporting the sales performance of our stores



  • Previous experience working in a retail environment, using and managing back office systems required
  • Previous ‘project management’ experience preferred
  • Previous experience successfully managing suppliers and stakeholders with the ability to build and influence relationships with key stakeholders
  • MS Office proficient: with advanced Word, Excel, Publisher and PowerPoint
  • Strong data management and analytical skills with the ability to extract and summarise complex data and processes effectively and sees the component parts, parallels, contrasts, and the root causes
  • Excellent communication skills (written, verbal and interpersonal)
  • Deep understanding of retail and store operations in order to ensure customer service excellence



  • Ability to build effective relationships with a wide variety of stakeholders; builds rapport and creates strong working relationships. Always inquisitive and able to quickly grasp and understand the needs of stakeholders in relation to a project
  • Is resourceful and finds solutions - proactively contributes ideas to the business to help it continue to deliver a winning performance
  • High level organisation & planning skills - structured, logical and organized in approach and able to prioritise work and suitably manage workload
  • Self-motivated and driven by results, demonstrating accountability to deliver within role and drive the right results
  • Ability to work at pace on multiple tasks with a flexible and adaptable approach
  • Uses initiative to look for ways to improve ways of working and is proactive and confident to challenge the status quo
  • Positive can do attitude and always a team player
  • Strong attention to detail



Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Our generous benefits package includes;

  • A highly competitive salary with regular salary reviews
  • Generous bonus scheme
  • Private medical insurance
  • Medical cash plan - including dental, optical, massages and more . . .
  • Flexible working hours and ‘working from home’ benefits
  • Early finish Fridays (weekends with PANDORA start every Friday at 3pm!)
  • 55% employee discount
  • Annual jewellery uniform allowance – for FREE!
  • Free daily lunch credits
  • 33 days holiday (inc. Bank Holidays) – with buy/sell holiday trading options
  • Celebrate your Birthday with a day off!
  • Join our Employee Wellbeing Centre – including access to; EAP, ‘cycle to work’ scheme, gym discounts and more . . .
  • Winniperks - Our online benefits platform with plentiful retail, hospitality and entertainment discounts
  • At PANDORA we love a party! Especially at Christmas when you also receive an extra special gift.


To submit your application please click APPLY