Supervisor - Woking

Created: 09-10-2019

Deadline: 09-11-2019

Location: Woking

We are currently seeking an organised, pro-active driven individual to join the team in our Woking store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us.

THE ROLE

This is a part time role, working 32 hours a week on a rotational shift basis. Supervisors work on a rotational shift-basis, including weekends and Bank Holidays. 

Supervisors will over-see the running of the busy sales floor, motivating the team of Sales Assistants to drive sales and excel in customer service.   Our stores are often very busy, so really enjoying a fast-paced, sometimes high-pressured sales floor environment is essential.

Our Supervisors are our brand ambassadors, and the essential link between our products and our customers. Supervisors are expected to coach team members to unlock their sales potential. Day to day, Supervisors share their Pandora product knowledge with the wider team, run shop floor coaching sessions, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and targets which they must achieve.   We see a high-performing store as a genuine team effort. 


Responsibilities include:
Sales Floor
Hold the daily team briefs, sharing stores KPIs, and motivate the team in beating these
Perform store walks; understand the importance of commerciality and how this shapes the Visual Merchandising in store
• Use prior retail experience and commercial understanding to make sure all team members are in the right sections of the store at the right time, in order to best impact store performance 
• Delegate appropriate tasks to the wider team
Monitor store sales figures
Handle serious complaints that have been escalated to you

Personal Sales
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
Influence and increase sales in a one to one selling environment
Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs 
Learn and confidently share Pandora product knowledge to maximise sales and provide an unforgettable customer experience 
Encourage customer loyalty - discussing upcoming collection launches, obtaining customer data by offering e-receipts
Be a brand and store ambassador by maintaining a stylish and well-presented appearance

Store Operations 
Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
• Cashing up and reconciling the till systems 
Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings, as advised by your RSM and HR
Assisting with product and POS deliveries; unloading and storing in the correct spaces in store 
• Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
• Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe 


THE INDIVIDUAL

We look for passionate and motivated team players.  We encourage our team members to express their individuality by styling Pandora jewellery in their own way, and sharing these ideas with our customers.  This means that a love for our product is vital. 



Ideal candidates will have: 

Proven ability to build appropriate relationships with customers and colleagues
Ability to take the lead and take initiative, over-seeing a busy sales environment 
Able to take a confident approach with serious customer complaints
Strong selling skills, with experience in a luxury environment with 1-1 sales experience preferable
Excellent communicator – Supervisors need to initiate contact and communicate confidently, so articulate spoken English is essential
Ability to work well under pressure, in a fast-paced, sales driven atmosphere – our stores are often very busy, with long queues of customers waiting to be served 
A positive, “can-do” attitude, an individual who enjoys as working as one part of a successful team 


THE REWARD


Our people are an integral part of our success.  Our commitment to unforgettable career progression is just the start.  We offer a competitive rewards package that is second to none.  
  
Our generous benefits package includes: 

A highly competitive salary and bonus potential 
Generous 55% employee discount on all Pandora product
Winniperks – Our online benefit platform
Income Protection and Life Insurance 
• Company pension scheme
Parties and incentives throughout the year

If you are looking for a new challenge and feel you have the relevant experience then we’d love to hear from you!  



Please click here to apply