Total Reward

Since the earliest days of PANDORA’s crafting operations in Thailand, our approach to the employment relationship has exceeded simple compliance with labour legislation or minimal conformance with international regulations. We recognise these as important basic requirements, but consistently seek to develop the relationship with our people beyond those dictated by mere compliance. We find it important to share how that initial approach to our crafting operations has been adapted and developed to support the expansion of our crafting team. PANDORA’s global mission “To celebrate women by offering them the opportunity for personal expression through our universe of high-quality and contemporary jewellery at affordable prices” has at its foundation the skills care, attention and professionalism of our craftspeople.

The framework within which we measure performance and identify areas of opportunity to further strengthen the employment relationship with our craftspeople is commonly referred to as Total Reward. This is a proactive approach to maintaining and enhancing the employment relationship, building our organisation’s capabilities to craft high-quality jewellery which delights our customers and doing so in an environment that is professional, positive, respectful and not least a fun place to be. The total reward framework provides a means of answering the question “What is the total value for our staff of working with PANDORA Production Thailand?” and comprises of four fundamental elements: 

  • Compensation
  • Benefits
  • Opportunities to develop and grow
  • Work environment

Using this framework does not imply that, for example, deficiencies in pay or benefits can be compensated by great opportunities to develop. Similarly, it does not mean that a work environment which is unsafe, or features harassment or intimidation, can be counter-balanced by high pay.

After working hours Thailand

Crafting facilities in Thailand