Retail Operations Specialist

Posted: 22 Apr 2019

Deadline: 31 May 2019

Location: Baltimore, Maryland

The Retail Operations Specialist must have a strong understanding of the Internal Sales organization and Retail store needs and know how to build effective processes in order to meet those needs. This includes leading projects related to improving retail operational processes and tools, developing effective sales tools and communications, processes, and direction through cross functional collaboration with corporate office (Americas Region, Americas Markets, and CPH), field, management, and external field teams, designing and rolling out consumer facing programs, and understanding confidentiality, when, where, and with whom to share information.

Essential Functions:
• Develop and maintain professional relationships with corporate office personnel (Americas Region & Americas Markets) and field teams in order to best understand organizational needs and to effectively meet those needs through continuous development and evolution of all roles and responsibilities.
• Manage the development and distribution of field team tools.
• Lead given projects through developing communication structure and managing timelines, keeping all parties updated, holding others accountable for meeting set timelines, and ultimately meeting deadlines.   
• Maintain quality service by following organization standards, developing, and recommending needed improvements as necessary.
• Travel to corporate shows and meetings as necessary. Conduct quarterly field visits with identified goals.
• Ensure PANDORA Americas Strategic Priorities and Life Values are consistently adhered to and incorporated into daily tasks including: professional relationships, processes, material development, and communications.     
• Additional ad hoc projects as needed. 

Educational Background: BA/BS 

Field of Study: Business, Communications or related field

Experience: 3-5 yrs.

Industry: Retail/Wholesale preferred

Job Specific: Luxury Brands, Jewelry

Personal Competencies:
• Pleasant and professional phone manner
• Ability to develop procedures for new processes or initiatives
• Exceptional interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills with high attention to detail
• Ability to multi-task and manage multiple projects at once 
• Creative, proactive problem solver 
• Must demonstrate outstanding service orientation
• Ability to set and meet aggressive deadlines and goals
• Represent PANDORA brand positively, internally and externally
• Ability to remain calm and competent under pressure

Computer Skills:
• Proficient in all Microsoft Office/Outlook

• Intermediate to Advanced in Excel (compounded formulas, pivot tables, links to data feeds, etc.)

Travel Required: Less than 10%

If you are interested in this position, please send your resume to

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,700 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs around 32,000 people worldwide of whom more than 14,000 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, PANDORA’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
See all our products and collections on