Returns Specialist

Posted: 14 Aug 2019

Deadline: 13 Sep 2019

Location: Columbia, Maryland

Under general supervision of the Returns Supervisor and with a team, the Returns Specialist receives, inspects and processes returned goods, making appropriate process dispositions.  The Returns Specialist also provides information needed for resolving product and service problems.

Essential Functions: 
- Unpack returned goods and carefully verify and assess product against correspondence sent by the customer. 
- Carefully assess damaged items and confirm they are manufactured defects and covered by our current warranty.  
- Enter credits for damaged items into Microsoft Dynamics GP. Turn product over to the Goldsmiths. 
- Clean, bag and label all items that need to be returned to stock but weren’t returned in resalable condition.
- Charge restocking and repackaging fees following the guidelines laid out in the current Return Policy. 
- Maintain detailed records of actions taken for each return processed.
- Separate undamaged returned items for cleaning.
- Follow current and proper cleaning process for resalable items (Runner system).
- Operate ULTRASONIC jewelry cleaning machine.
- Quality Control clean jewelry after cleaning following guidelines for possible damages.
- Bag & label after quality control for inventory adjustments.
- Track new incoming returns daily. 
- Participate in Pandora Garden Cleaning or process activities. 
- Assist in any special project as needed. 

Educational Background: HS/GED

Experience: 1-3 yrs. 

Personal Competencies:
- Strong interpersonal and written communication skills
- High attention to detail
- Must be able to work in a fast paced environment 
- Able to work both independently and with a group
- Must be professional, personable, computer-literate, self-motivated and flexible
- Must remain calm and competent under pressure

Computer Skills: Proficient Microsoft Office, Great Plains, AX

If you are interested in this position, please send your resume to

Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. Pandora is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
See all our products and collections on