Sales Trainer

Posted: 17 Jul 2019

Deadline: 16 Aug 2019

Location: Boston, MA

The Sales Trainer is responsible for providing training support and execution for the Pandora retailers and field teams.  The Sales Trainer will provide skills development necessary to achieve company objectives and goals. The Sales Trainer serves as a subject matter expert for sales training and ensures that all sales professionals (field teams and retailers) have a thorough knowledge of the product, retail operations, company culture, leadership development, sales processes, and selling techniques.  The Sales Trainer assists in identifying training gaps, and facilitates trainings for Pandora field sales team, store leadership and sales associates primarily through train-the-trainer type settings but may also include in-store facilitation.  Training facilitation will include, but is not limited to, webinars, virtual training, blended learning, and instructor led trainings, including small groups and large-scale conferences.

Essential Functions:
• Create and execute plans to deliver strategic learning initiatives for Pandora field teams, retailers and store personnel that align with business needs increasing performance and retention
• Analyses Key Performance Indicators (sales, conversion, etc.) for trends and opportunities, and coaches field teams and store staff as appropriate
• Deliver and facilitate learning including, instructor led, blended, webinars, and virtual training
• Facilitates a comprehensive training program for product knowledge, sales processes, consumer experience, retail business acumen, and store management development
• Partner with RSMs, TMs, DMs, and Store Leadership teams to align strategies, leverage best practices, and procure resources
• Manage customization and implementation of learning solutions specific to the audience needs
• Monitors progress in achieving company initiatives, priorities and objectives, identifies and communicates sales training opportunities during travel with the supported teams
• Builds partnerships with key stakeholders, communicates training vision and objectives to foster continued growth and development of the teams supported by training
• Fosters teamwork within the training team, learning and development, and corporate environment
• Acts as an ambassador of the Pandora Brand

Job Requirements:
• Bachelor’s degree in Business Management, Education, Communication or Learning and Development and a minimum of 3 years of relevant experience in training and development experience in a retail sales and/or corporate environment
• Industry experience in business-to-business sales, retail sales or luxury goods preferred.
• Proficient with Microsoft Word, Outlook, Excel, Publisher, PowerPoint
• Experience working with LMS software
• Expertise in adult learning theory, needs assessment, instructional design for various delivery options, evaluation strategy and implementation
• Instructional design experience (ADDIE model)
• Demonstrated ability to work across business lines and functions
• Certified Professional in Learning and Performance preferred
• Certified Facilitation Specialist preferred
• 50% travel required

Personal Competencies:
• Exceptional communication skills, both verbal and written with the ability to communicate with all levels of the organization
• Coaching and development
• Excellent facilitation skills and command of audience necessary
• Business Acumen
• Approachability and Listening
• Self-awareness
• Excellent decision-making abilities and ability to integrate information and utilize independent sound judgment
• Persuasion
• Critical/Creative thinking
• Self-Starter
• Time Management

Please apply at the link below by emailing your resume with the position title in the subject line:

Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. Pandora is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
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