Posted: 5 Feb 2019

Deadline: 22 Feb 2019

Location: Field Based

We are searching for a Training Coach who will be responsible for coaching & training our PANDORA stores across the North of the UK and Scotland.   This person will be true PANDORA ambassador, and must have a genuine affinity with retail and the shop floor environment.  We are looking for someone who loves inspiring others to drive results by delivering effective, on-brand sales coaching sessions.   Our Retail Sales Training Coach will maximise store performance by using coaching, learning tools and sharing sales techniques.   We are looking for a commercially minded sales coach who really understands and has a passion for exemplary customer experience.  This roles success will be measured by using KPI’s and sales revenue growth, so a natural drive to succeed and experience in retail training is essential.  

Covering 60 owned and operated stores, this role’s region falls between the very North of Scotland and Birmingham, so the role includes extensive travel by car.   Candidates should be based North of the UK and hold a full, clean driving licence.    This role will spend full days in their stores a minimum of 4 times a week and manage their own diary, so a self-motivated attitude and strong organisation skills are essential.   Reporting to the Retail Sales Training Manager,  you will be part of a small Retail Sales Training team.

PANDORA employees must demonstrate the ability to apply the core values of Pride, Passion and Performance to their position.  They are expected to use the values to help the business reach its vision, in accordance with the strategy.

Key duties include:

  • Coach PANDORA Store management in delivering fantastic retail service standards
  • Support Store Managers to be able to interpret pre-written training material and present this to their teams in an engaging and informative style
  • Confident in delivering presentations to large groups of people in an engaging, informative and inspirational style
  • Lead trainer for Management Development training within your region, and support the wider training team outside of your region
  • Interpret reports to analyse areas of development for your region
  • PANDORA ambassador; always lead by example with a well presented appearance and positive behaviours, to motivate the store teams
  • Work closely with the Sales Training Manager and Regional Sales Managers
  • Determine training requirements of the store teams and individuals
  • Continually feedback sales training ideas and best practice from the field to the Sales Training Manager
  • Plan movements including hotels and travel up to 3 months in advance
  • Support Sales Training Manager in delivery of RSM training


  • At least 3 years’ experience in a similar role
  • Willing to travel extensively throughout the UK
  • Self-motivated with the ability to work with minimal supervision
  • Ability to build relationships at all levels
  • Intermediate skills in MS packages

If you are ready for your next opportunity please click here to apply now!

PANDORA Jewellery UK Ltd is an equal opportunities employer.

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,700 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs around 32,000 people worldwide of whom more than 14,000 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, PANDORA’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
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