Invoicing & Payment

At Pandora, we are committed to maintaining efficient, transparent, and timely payment processes. To ensure smooth collaboration, it is essential that all suppliers follow our invoicing guidelines and meet the necessary documentation standards. We kindly ask all suppliers to familiarize themselves with our invoicing requirements before submitting any invoices.

Check Your Invoice Status

To support transparency and reduce the need for manual follow‑ups, Pandora provides suppliers with direct access to check the status of submitted invoices.

Using the links below, you can easily track your invoice without requiring login access. Simply enter your invoice number, invoice date, and total amount, and you will receive a real‑time update on its status.

This helps you stay informed and ensures greater clarity on where your invoice stands in the process.

Possible statuses include:

In approval – Invoice has been received and is currently being processed
Ready for payment – Invoice has been approved and is awaiting payment
Paid – Invoice has been paid (including payment date)

Invoice Status Check Links

For all entities: status check
For Germany and Austria: status check

Note: Currently, two links are available due to separate system instances. This is planned to be streamlined in the future.

Our Golden Guidelines for Payments

To make the payment process smooth and transparent, we have created our Golden Guidelines. These guidelines are designed to help you navigate every step of the process and avoid delays.

In the document, you will find:

General Overview of the payment process
Important notices on invoice types and formats
Why and how to send e-invoices
Guidance on PDF invoices
Details about Purchase Orders
A contact list by country for quick support

These guidelines ensure you have all the information needed for accurate and timely payments. Please review the document carefully and follow the steps outlined to help us process your invoices efficiently.