Pandora’s response to COVID-19

The well-being of our employees and ensuring safe environments for our consumers is our top priority.

Precautionary safety masures

Following government guidelines, we have temporarily closed our stores and offices in a number of countries. Where our stores are reopening, we have implemented rigorous cleaning routines and adopted precautionary guidelines for trying on jewellery and keeping a safety distance.

Our online stores offer full access to the Pandora universe and assortment. Our warehouse facilities undergo frequent and extensive cleaning, and we have implemented additional safety procedures for online orders. All our jewellery is packed in polyester bags inside anti-tarnish pouches, and no warehouse staff will touch the products with their hands. Online orders will also be delivered free of contact, and all returns are quarantined for 72 hours before being processed.

Our crafting facilities in Thailand continue to run without notable disruption from the virus outbreak.

Supporting our employees

Pandora is committed to support our employees as much as we can. Where stores are closed, we continue normal scheduled base pay for at least 8 weeks from when staff are sent home. By then we hope the situation will have improved, but we will adjust our approach, if necessary. Where available, we will seek support from relevant government relief programmes to help fund salary payment during closures.

How is Pandora supporting the community and the frontline workers?

UNICEF’s coronavirus response: Pandora supports UNICEF’s COVID-19 response and is a core partner on their global #reimagine campaign to prevent the pandemic from becoming a lasting crisis for children. UNICEF offers continued access to essential health care services for women, children and vulnerable communities around the world. They provide critical medical equipment, soap and other hygiene supplies to health centres, schools, and childcare facilities, and they help keep children safe at home and learning during school and kindergarten closures. Since 2019, Pandora and UNICEF have partnered to support the world’s most vulnerable children, especially girls, in leading healthier and safer lives and fulfil their potential.

Volunteering in local communities: Our store staff that is at home due to closed stores, are given the opportunity to volunteer for local charity work in accordance with guidelines from local authorities.

Wuhan coronavirus relief work: Pandora has donated RMB 1 million to the Novel Coronavirus Prevention and Control Fund of Wuhan Charity Federation.

Masks for hospitals: Pandora has donated 10,000 medical masks to the Danish hospital system