The items sourced by Pandora are first and foremost silver, gold, copper, palladium and man-made stones such as nanocrystals and cubic zirconia. We also use leather, polyester and glass, although in significantly smaller volumes, and woodbased materials and plastic for our point of-sale materials, such as packaging.
We work to continuously improve the social and environmental footprint of our supply chain, primarily by choosing suppliers that comply with category-specific internationally recognised standards.
Our Responsible Sourcing Programme is aligned with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.
All the silver and gold used in making our jewellery comes from certified responsible refiners according to the Responsible Jewellery Council Code of Practice or the London Bullion Market Association Good Delivery Rules
We have a relatively small number of direct product suppliers compared to similarly sized manufacturing and retail businesses. The vast majority of our product suppliers are based in and around Thailand, while our largest suppliers of point-of-sale materials are located in China and Southeast Asia.
Going forward, mined diamonds will no longer be used in Pandora products. Today, all the silver and gold used in making our jewellery comes from certified responsible refiners according to the Responsible Jewellery Council (RJC) Code of Practices or the London Bullion Market Association (LBMA) Good Delivery Rules. This is confirmed by due diligence on our suppliers. In 2022, we sourced our silver and gold grains from Umicore and MKS PAMP.
Since 2021, Pandora uses 100% man-made stones1 in its products, including lab-created diamonds. See our Diamonds by Pandora page for further information.
1. Excludes pearls
Responsible Sourcing Programme
We mitigate sustainability risks in our supply chain through our Responsible Sourcing Programme (RSP). The programme is based on three foundational policies:
2 Find the international versions here
Monitoring our suppliers
To ensure that our suppliers adhere to our Supplier Code of Conduct, they are subject to regular monitoring. Audits include desktop research and on-site reviews, including interviews with workers.
All product suppliers are screened according to identified risk criteria. Suppliers that are considered high-risk, are required to undertake a biannual third-party audit or confirm Pandora-accepted certifications that verify compliance with our standards.
This also applies to certain high-risk categories in our indirect supply base, including point-of-sales and fixtures and furniture suppliers, and suppliers that are required to comply with materials traceability requirements.
We prepare corrective action plans for all suppliers with identified non-conformances and ensure that all issues are resolved. While rare, zero-tolerance cases may result in contract termination.
Although we recognise that audits alone do not lead to holistic supply chain risk management, we view them as a minimum starting point for engaging suppliers on the importance of decent working conditions. Read more about our Responsible Sourcing Programme in our latest Sustainability Report.