Stakeholder engagement

To understand sustainability issues related to our industry and our company more clearly as well as improve our programmes, we proactively engage stakeholders and establish partnerships with a diverse set of experts and organisations.

Our key stakeholder groups include suppliers, customers, employees, franchises, governments, multilateral institutions, NGOs, industry organisations and investors. We do this as part of our daily operations and in formalised settings, for example meetings to prepare new targets or public-private partnerships to reach targets set.

External stakeholders

	Engagement type	Engagement subject(s)
Suppliers	Meetings Audits and trainings	Circular approach to business Responsible sourcing Sustainable materials Conflict minerals Product quality and safety
Communities	UNICEF partnership Interviews	Inclusion and diversity Human rights Socio-economic development in communities
Governments	Regulatory reporting and compliance Meetings on emerging initiatives and regulation	Climate change Conflict minerals Responsible sourcing Data security and privacy Waste and water in operations Chemicals and hazardous materials
Multilateral institutions	Reporting Conferences Meetings	Responsible sourcing Climate change Conflict minerals
NGOs	Meetings Conferences Interviews	Circular approach to business Responsible sourcing Sustainable materials Conflict minerals
Industry organisations	Conferences Meetings	Responsible sourcing Employee health, safety and labour rights
Investors	Investor surveys and reports Meetings	Circular approach to business Responsible sourcing Sustainable materials Conflict minerals Climate change Product quality and safety Corporate governance Business ethics and compliance
Customers	Surveys and focus groups Social media Customer support feedback In-store feedback	Inclusion and diversity Responsible marketing Climate change Circular approach to business
Franchises	Meetings Audits	Human rights Product displays

Internal stakeholders

	Engagement type	Engagement subject(s)
Employees	Surveys and focus groups Social media Customer support feedback In-store feedback	Circular approach to business Responsible sourcing Sustainable materials Climate change Corporate governance Business ethics and compliance Talent and development

Notable partnerships

United Nations Global Compact

We are signatories to the United Nations Global Compact (UNGC) and acknowledge our responsibilities in the areas of human rights, labour, environment and anti-corruption.

Task Force on Climate-Related Financial Disclosures

We are supporters of the Task Force on Climate-related Financial Disclosures (TCFD) and their recommendations to increase transparency of climate-related risks and opportunities on financial markets.

CDP

CDP (formerly Carbon Disclosure Project) is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. Pandora reports on climate risks, opportunities, and progress in its annual CDP disclosure.

BSR

BSR™ is an organisation of sustainable business experts that works with its global network of the world’s leading companies to build a just and sustainable world. Pandora has been a member of BSR since 2018. We use our membership to advance our understanding of best practice in corporate sustainability management and to collaborate with peers.

Pandora for Unicef

UNICEF

Pandora and UNICEF have been partnering since 2019 to give young people the tools and opportunities they need to pursue their passions and fulfil their potential. The funds raised are supporting UNICEF’s education, gender equality, rights awareness, personal empowerment and civic engagement programmes. The partnership is also raising funds for UNICEF’s core work across the world to ensure that every child survives and thrives.

Nordic Business Network for Human Rights

The Nordic Business Network for Human Rights (NBNHR) is a professional network for global companies who work with human rights impacts in their organisations or supply chains. Moderated by the Danish Institute for Human Rights (DIHR), member companies also include Arla, BioMar, Danfoss, Hempel, IKEA, Lego, Lundbeck, Neste, Norsk Hydro, Novo Nordisk, Statkraft, Vestas and Yara.